AI Call Centre for EV Charging
Operators in Canada
Purpose-built multilingual voice support for Canadian CPOs, fleet operators, and utilities, with CPMS-connected workflows and human escalation configured around each network.
- Built for EV charging support
- Operator-approved workflows
- Human escalation for exceptions
- CPMS-connected support paths
Scripted EVCalls Example
Play a scripted call flow
This visual example has no audio and does not represent a live customer call.
Scripted EVCalls Example
Play a scripted call flow
This visual example has no audio and does not represent a live customer call.
Built for Canadian EV Charging Operators
EVCalls AI call centre supports CPOs, eMobility providers, utilities, and fleet operators across Canada with localised, multilingual driver support.
Your Canadian Call Routing
We plan how driver calls reach the service and your human support team using the telephone arrangements agreed for your network.
Multilingual Driver Support
Configure language options around the communities your Canadian charging network serves, with the complete workflow and escalation path aligned for every selected language.
24/7 Coverage Across All Canadian Time Zones
We account for the time zones and schedules across your network, including who receives an overnight call and who takes over the next morning.
CPMS API and Webhook Integration
We use your CPMS API or webhooks to connect the call with the information and permitted requests your support workflow needs.
Reduce Support Costs for Canadian CPOs
We help you separate common driver questions from cases that need your staff, then test those paths together in a focused pilot.
Canadian Data Residency
Canadian AWS hosting is part of the proposed deployment. We review the complete data flow, access, and retention requirements with your team before launch.
Support Built Around Your Charging Network
24/7
Driver call availability
Multilingual
Language options scoped with your team
Connected
Workflows through your CPMS API or webhooks
Human handoff
Escalation to your designated support team
Serving EV Charging Networks Across All Canadian Provinces
From British Columbia's growing charging corridors to Ontario's urban networks and Quebec's language requirements, EVCalls configures multilingual call operations around the CPO's service area and customer journey.
Built for Charging Point Operators and EV Infrastructure
We review your CPMS API or webhooks and configure the information, permitted requests, and human handoff your calls need. CRM, ticketing, and telephony connections are scoped around your systems.
Your Workflows
Workflow & Tickets
Your CPMS
Charger Management
Telephony
SIP / VoIP
CRM
Customer Records
Ticketing
Issue Tracking
Contact Center
Agent Routing
Your Workflows
Workflow & Tickets
Your CPMS
Charger Management
Telephony
SIP / VoIP
CRM
Customer Records
Ticketing
Issue Tracking
Contact Center
Agent Routing
Bring Your Support Questions
Your current calls, charging software, and receiving team shape the service. Our answers to common buying questions explain how a first discussion becomes a demonstration, a tailored proposal, and a pilot your team can review.
Plan a Working Demo
Bring one common call reason and the way your team handles it today. We'll use those details to prepare a practical demonstration.